Social media can be a great tool for your business to engage with customers and build your reputation. However, as United Airlines demonstrated this week, you should always be prepared with all the facts before posting to social media.
In this week's webchat, James and Teeka look at United Airlines' social media gripe and put the spotlight on how United poorly handled the situation. We understand not every business has a public relations department, so we also give some great tips on how small businesses can be proactive in dealing with unpleasant social media scenarios.
Let us know your best business social media tips and share this to your friends and family who might find benefit from these insights!