The easiest way to keep your website up to date

In this week’s webchat, Brendan introduces our new Team Support member Alice Austin. They discuss our Proactive Support Plan services and how they can benefit our clients.

Ongoing website maintenance, content changes, and technical updates can be a daunting time-consuming task especially when you’re not completely confident when it comes to navigating the backend of your website. We offer 3 different types of support plans designed to make the process of ongoing website updates easier for you. 

Check out the 3 following support plans we offer to find out which one best suits your needs!

Technical Support:

This plan is great for businesses who wants to manage their own content but still needs that extra support over the phone. If you have any issues or just need help with your website, we can take the stress away. With our technical support plan, we will be there to help keep your website fresh and performing for your organization.

Content and Technical Support:

This plan is perfect if you struggle to find the time to upload fresh content to your website. We can give you the help you need without you having to worry about hourly rates and how much things are going to cost. You will have more time to focus on what you do best, running your business!

E-commerce Support:

This plan is for anyone who has an e-commerce site and needs assistance with uploading bulk products and other general updates to their site. With our e-commerce support plan, you will still receive over the phone support as well as specialised content management and technical support.

All of our Proactive Support Plans give you priority service and allows you to jump the queue. The plans also all include email assistance and you will receive monthly calls from Alice to discuss your Google Analytics report and website performance.

If you need help keeping your website up to date and ahead of the game get in contact with us to discuss your options.  

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The Process

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Customer Support

With dedicated support specialists 1300 Web Pro is able to partner with your business for anything digital.

Client Support

Are you an existing customer requiring support?

  • Email Set Up

    Email set up instructions and Webmail Link.

  • Send Files

    Need to send us some pictures or video? Use this link to upload your files directly to us.

  • Remote support tool

    Existing clients can use the below link to launch our Remote Support tool.

Pro-Active Support Plans

Like a car, your website needs some regular attention to stay at its best. Our support packages are designed to keep your website current, relevant, ranking on Google and continually improving from launch date to its last day.

Find out more about Pro-Active Support Plans

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Get in Touch.

We are happy to help and would love to hear from you. Get in touch with us today!

Contact Details

Phone 1300 932 776 

Toowoomba 22 / 489 South St Toowoomba QLD 4350

Gold Coast 14 / 17 Karp Court Bundall QLD 4217

Mail PO Box 2773 Toowoomba 4350


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